It happens millions of times each week – a customer receives a drink from a Starbucks barista – but each interaction is unique. It’s just a moment in time – just one hand reaching over the counter to present a cup to another outstretched hand. But it’s a connection. They make sure everything they do honours that connection – from their commitment to the highest quality coffee in the world, to the way they engage with their customers and communities to do business responsibly. From their beginnings as a single store nearly forty years ago, in every place that they’ve been, and every place that they touch, they've tried to make it a little better than they found it.